The 8 Biggest Benefits Of Outsourcing Your Help Desk
Many business owners are aware of the benefits of outsourcing. However, only some have taken the time to explore what the process could look like for them. The consensus is that outsourcing helps businesses save time and money by allowing them to delegate some or all of their workloads to an outside source. However, this is only sometimes the case, especially regarding help desk services. Learning more about how outsourced IT can benefit your company will allow you to determine if this is something you need to ensure continued growth and success going forward.
A Help Desk That Works Around the Clock
One of the most significant benefits of outsourcing your help desk is getting around-the-clock support. It's not just about being able to reach someone when you need them; it's also about knowing that they will be there when you call, even if it's 2 AM on a Saturday or New Year's Day.
If your staff members are working split shifts and taking breaks at different times during the day, they may need help to respond quickly when customers call in with questions or issues.
This can lead to frustrated customers who feel they need to be more valued by the company they're doing business with--and who might take their business elsewhere next time. By outsourcing your help desk responsibilities (especially customer service), these problems disappear overnight: now everyone has access 24/7 via phone calls and emails whenever they need assistance from someone else within the organization.
A Help Desk for Every User
The idea of a help desk, or support team, is that it's one location where all users can go to get answers to their questions. It's easy for them because they don't need to figure out who their dedicated support team member is or where they can access the company's help desk. Instead, each user has a dedicated support manager who handles all issues related directly to that person and helps them resolve any problems.
This gives users peace of mind knowing that they don't need direct access at all times; instead, they only need to contact their manager when something goes wrong with their account or device (or anything else).
A Smarter Approach that Improves Business Efficiency
If you've ever had to deal with a help desk, you know how frustrating it can be. You have questions about your account or product and need help answering them. Or the person who does answer doesn't know what they're talking about because they aren't an expert in that area of your business.
This is a common scenario for many companies with small IT departments or even larger ones that need more staff members to cover all areas of support (or worse yet--who are undertrained).
Outsourcing your help desk takes away these headaches by allowing experts from outside companies to handle customer communications while freeing up internal resources for more essential tasks like development and marketing efforts.
Better Training and Planning
By outsourcing your help desk, you'll be able to give new employees better training and planning. New hires will better understand the company's policies, procedures, culture, values, and expectations. This will ensure they can perform their job more effectively from day one.
Some companies use their outsourced help desk team as an extension of their internal training department; others will bring in consultants to deliver lectures on topics such as leadership skills or conflict resolution strategies, while still others may even hire full-time trainers who work exclusively with the outsourced teams.
Many cost savings can come from outsourcing your help desk, including:
- The cost of hiring new employees. The average annual salary for IT supports specialists is $58,000 annually in the U.S., which means that hiring a new employee for your in-house team would cost you around $42k/per year (assuming they work 40 hours per week). That adds up quickly.
- Training and onboarding costs come with bringing someone on board as an employee. These expenses include training materials, software licenses, and other equipment your new hire needs before they can do their job correctly. These expenses are often overlooked when considering whether or not it makes sense financially for a company to outsource its IT support needs; however, they shouldn't be because they can add up quickly too.
Another benefit of outsourcing your help desk services is having access to more experts. Experts are trained to handle a wide range of problems and troubleshoot more complex issues, which means they can provide additional insight into the situation.
In addition, because there are so many different types of companies that use outsourced help desk services, many different kinds of experts are available for hire. Your company may need an expert specializing in IT support or software development; if so, you'll want someone with experience in those areas specifically.
On the other hand, if all you need is essential end-user support (for example), then maybe all it takes is someone who knows how to use a computer proficiently enough so they don't cause any damage while fixing things up themselves
Save Money, Save Time, Save Headaches
If you want to save money, time, and headaches by outsourcing your help desk services, look no further. With an outsourced help desk service provider on your team, you'll be able to:
- Save Money: Outsourcing your help desk services is an excellent way to reduce the time and resources spent on managing them. You won't need to invest in new equipment or software because the vendor will provide everything.
You also won't have any additional overhead costs associated with hiring employees who could otherwise be working on other projects instead of answering customer calls or resolving technical issues they've encountered while using their computers or other devices connected online (email accounts). This means more profit for your business instead.
Access to New Technology and Knowledge
One of the great benefits of outsourcing your help desk is that you can access new technology and knowledge. As a business owner, it's crucial to stay on top of the latest trends in your industry so that you can remain competitive.
The only way for this to happen is by keeping up with what's happening in other sectors and companies. Outsourcing some or all of your IT will allow for this kind of access because IT professionals are constantly learning about new tech solutions and sharing their knowledge with others in the field through conferences, seminars, or social media platforms such as LinkedIn groups or Facebook pages.
Outsourcing your help desk services means premium support around the clock, supported by a team of experts trained to handle just about any situation, so you can focus on what matters most to you - running your business.
SSI outsourced help desk services can help:
- Provide 24/7 support for all your employees and customers, no matter where they are located or when needed.
- Optimize efficiency by streamlining previously handled in-house processes, such as monitoring ticket status and escalation rules.
- Reduce costs by eliminating overlapping tasks between departments (IT and HR).
If you're looking for a way to improve your customer service, it's worth considering outsourcing your help desk. The benefits can be huge, including better customer satisfaction, fewer employee hours spent on support, and more time spent on other projects.
However, there are some things to consider before making this move--for example, if you have a small team or limited resources available for training new hires who need specific skill sets to be effective at their jobs.
Our company's outsourced help desk services will ensure that all your customers are served promptly, professionally, and efficiently to remain satisfied with their experience with your brand. We have been in this industry for many years and have established our reputation as one of the best-outsourced help desk services solution providers nationwide.