With the rise of outsourcing, many businesses have opted to outsource tasks they no longer want or need to handle in-house. This can include everything from customer service and marketing to IT help desk support. While the benefits are clear, it's essential to understand what is involved with outsourcing before making this decision.
What are the benefits of an outsourced help desk?
If you are using an in-house help desk team, it's critical to know that they may need to be able to provide the level of support that you need.
In-house support teams are expensive and require significant time and effort to stay on top of things. They also have limited flexibility because they're only available during regular business hours, so if something goes wrong at 2 am on a Saturday--or even worse, over the weekend when everyone is off--you'll have no one there to help fix it until Monday morning rolls around again.
Regarding scaling, an in-house team can't scale as an outsourced one can. You might think having several members working together would compensate for this issue, but unfortunately, not all people work well together (especially when different departments are involved).
Finally: Expertise. Suppose you're trying to grow your company by hiring new employees specializing in specific areas such as customer service or marketing strategy. In that case, some questions will likely come up along those lines. Only someone with experience within that field would know how best to respond appropriately without sounding condescending or rudely dismissive (both common issues with inexperienced workers).
Outsourcing help desk services can significantly reduce costs, improve customer service and increase efficiency. Here are some situations where it makes sense:
If you're looking for a trusted provider of outsourced help desk services, SSI is a perfect choice. We have a proven track record of success and can offer you a full range of outsourced help desk services that are fully customizable to meet your specific needs.
SSI has been providing IT support and managed services for several decades, making us one of the industry's oldest providers, and we don't plan on stopping anytime soon. Our team has experience working with businesses like yours: large corporations, small-to-medium-sized companies (SMBs), nonprofit organizations, and more.
Outsourcing a help desk is one of the most cost-effective ways for businesses to grow their profits. When you outsource your help desk, you can focus on what's vital and maximize productivity without worrying about keeping up with day-to-day operations.
A well-run outsourced help desk can save money by providing an alternative option when hiring full-time employees or contractors isn't feasible regarding budgeting and resources. As discussed above, outsourcing allows businesses to save money while providing high-quality service delivery at all times--a win-win situation.
ITIL is a framework for IT service management that helps you to improve your service delivery and create a consistent approach to IT service management. It allows you to identify areas of improvement and make informed decisions about how best to address them.
If your organization currently maintains its own internal help desk team, then outsourcing the work involved with running this team could be beneficial for several reasons:
Here are some of the most important ones:
A help desk is a service that provides support for customers. It can be used to handle customer inquiries, requests, and issues. It's also a way to manage customer feedback and relationships.
An outsourced help desk is different from an in-house one because it provides support to an outside company or individual instead of doing it internally with employees trained in providing technical assistance.
This means that an outsourced help desk will provide you with 24/7 support and save you money since these services are usually charged by the hour instead of being paid as part of your monthly salary package or the hourly rate at work (if applicable).
The benefits of using an outsourced help desk include the following:
When you're looking for a service provider, here are some things to consider:
If you're still on the fence about outsourcing your help desk, there are several reasons why it's time to leap. Outsourcing your IT will save you time and money, allow you to focus on what's essential for your business, and give you access to a team of experts who can help you achieve goals and objectives that may otherwise be out of reach.
It's no secret that hiring in-house staff costs money--and lots of it. In fact, according to research from Gartner Inc., companies spend an average of $1 million per year on internal IT support alone (not including hardware/software). That doesn't even account for salary costs or benefits packages. But what if we told you there was another option?
Outsourcing your help desk will save you money and allow you to focus on what's important.
Why would you want to hire an outsourced help desk as a small business owner? The answer is simple: it saves time and money. As a small business owner, time is money. You need all the help you can get when managing costs while growing your business.
Outsourcing your help desk could be one of the best decisions any small business owner makes as they scale their operation into something bigger than they ever imagined possible before hiring an outsourced team at SSI.
To Conclude
If you want to save money, improve efficiency and increase productivity, outsourcing your help desk is a great option. It can also be an excellent way to expand your business without investing in expensive equipment or hiring new employees. Contact us today if you want more information about how SSI can help your organization grow and thrive.