With the rise of outsourcing, many businesses have opted to outsource tasks they no longer want or need to handle in-house. This can include everything from customer service and marketing to IT help desk support. While the benefits are clear, it's essential to understand what is involved with outsourcing before making this decision. 

How do you know if you need an outsourced help desk? 

What are the benefits of an outsourced help desk? 

  • You will save money by outsourcing your support. 
  • You can focus on your core business instead of handling customer issues and troubleshooting problems. 
  • An outsourced help desk team can provide 24/7 support without hiring more employees or purchasing expensive software for in-house operations. This will allow you to grow your business without additional costs or overheads associated with hiring new employees or buying new technology, which means you'll have more profit margin at the end of each month. 

Are You Getting the Help You Need From Your In-House Support Team? 

If you are using an in-house help desk team, it's critical to know that they may need to be able to provide the level of support that you need. 

In-house support teams are expensive and require significant time and effort to stay on top of things. They also have limited flexibility because they're only available during regular business hours, so if something goes wrong at 2 am on a Saturday--or even worse, over the weekend when everyone is off--you'll have no one there to help fix it until Monday morning rolls around again. 

Regarding scaling, an in-house team can't scale as an outsourced one can. You might think having several members working together would compensate for this issue, but unfortunately, not all people work well together (especially when different departments are involved). 

Finally: Expertise. Suppose you're trying to grow your company by hiring new employees specializing in specific areas such as customer service or marketing strategy. In that case, some questions will likely come up along those lines. Only someone with experience within that field would know how best to respond appropriately without sounding condescending or rudely dismissive (both common issues with inexperienced workers). 

When is outsourcing a help desk the best option for your organization? 

Outsourcing help desk services can significantly reduce costs, improve customer service and increase efficiency. Here are some situations where it makes sense: 

  • You need a dedicated team of experts focused on handling customer issues. Hiring in-house staff may not provide this level of commitment or expertise. 
  • You want to focus on your core business instead of managing office functions such as IT support, HR issues, and accounting tasks (which can also be outsourced). 
  • You're looking for ways to reduce costs or improve productivity within your organization without making any significant changes or investments in new technology systems. For example, hiring more people internally would require additional capital expenditures, while hiring an outside firm only requires monthly payments from you based on their agreed-upon rate per hour/day/week, etc. 

What are some key benefits of outsourcing your help desk to SSI? 

If you're looking for a trusted provider of outsourced help desk services, SSI is a perfect choice. We have a proven track record of success and can offer you a full range of outsourced help desk services that are fully customizable to meet your specific needs. 

SSI has been providing IT support and managed services for several decades, making us one of the industry's oldest providers, and we don't plan on stopping anytime soon. Our team has experience working with businesses like yours: large corporations, small-to-medium-sized companies (SMBs), nonprofit organizations, and more. 

What can outsourcing a help desk do for your business growth and profit margins? 

Outsourcing a help desk is one of the most cost-effective ways for businesses to grow their profits. When you outsource your help desk, you can focus on what's vital and maximize productivity without worrying about keeping up with day-to-day operations. 

A well-run outsourced help desk can save money by providing an alternative option when hiring full-time employees or contractors isn't feasible regarding budgeting and resources. As discussed above, outsourcing allows businesses to save money while providing high-quality service delivery at all times--a win-win situation. 

Should I outsource my IT infrastructure management (ITIL) work as well? 

ITIL is a framework for IT service management that helps you to improve your service delivery and create a consistent approach to IT service management. It allows you to identify areas of improvement and make informed decisions about how best to address them. 

If your organization currently maintains its own internal help desk team, then outsourcing the work involved with running this team could be beneficial for several reasons: 

  • You can save money by hiring experts who already have experience managing a help desk. 
  • Outsourcing allows you to focus on other aspects of running your business while leaving the responsibility of providing technical support in the hands of others who are highly qualified. 

Outsourcing your help desk can provide significant benefits to growing organizations. 

Here are some of the most important ones: 

  • Save money. Outsourcing your help desk is a cost-effective solution for small and midsize businesses that still need a dedicated IT department and support for their technology systems. 
  • Focus on what's essential for your business. As an entrepreneur or executive, you likely have many responsibilities outside of IT--so why spend time focusing on something that isn't core to your company's success? Hiring an outsourced help desk team allows you to focus on other aspects of running a successful business while ensuring that your IT needs are taken care of efficiently and professionally by professionals with years of experience in this field. 

How Does An Outsourced Help Desk Work? 

A help desk is a service that provides support for customers. It can be used to handle customer inquiries, requests, and issues. It's also a way to manage customer feedback and relationships. 

An outsourced help desk is different from an in-house one because it provides support to an outside company or individual instead of doing it internally with employees trained in providing technical assistance.  

This means that an outsourced help desk will provide you with 24/7 support and save you money since these services are usually charged by the hour instead of being paid as part of your monthly salary package or the hourly rate at work (if applicable). 

When Should You Consider Using An Outsourced Help Desk? 

The benefits of using an outsourced help desk include the following: 

  • Cost-effective--you only pay for the services that you need, and when those services are needed 
  • Flexible--you can pick and choose how many hours per week your team works for you according to your budget and needs 
  • Professional--and experienced outsourced help desk provider will provide quality service every time, no matter what happens in their own lives outside of work 

What To Look For In A Service Provider? 

When you're looking for a service provider, here are some things to consider: 

  • Reputation - Are they reputable? Have they worked with other companies before? What kind of reputation do they have in the industry? 
  • Customer Service - Are their customer service representatives helpful and friendly? Do they respond quickly to requests or emails from clients (and from you)? 
  • Support Level - Will your outsourced help desk team provide the level of support your company needs (e.g., 24/7 support)? Do they have enough resources available at any given time so that there aren't any gaps in coverage when a member goes on vacation or has some other issues come up requiring them not to be able to work during those hours when you need them most urgently (i.e., 3 am)? 

It's Time To Outsource IT. 

If you're still on the fence about outsourcing your help desk, there are several reasons why it's time to leap. Outsourcing your IT will save you time and money, allow you to focus on what's essential for your business, and give you access to a team of experts who can help you achieve goals and objectives that may otherwise be out of reach. 

It's no secret that hiring in-house staff costs money--and lots of it. In fact, according to research from Gartner Inc., companies spend an average of $1 million per year on internal IT support alone (not including hardware/software). That doesn't even account for salary costs or benefits packages. But what if we told you there was another option? 

Outsourcing your help desk will save you money and allow you to focus on what's important. 

Outsourcing your help desk will save you money and allow you to focus on what's important. 

Why would you want to hire an outsourced help desk as a small business owner? The answer is simple: it saves time and money. As a small business owner, time is money. You need all the help you can get when managing costs while growing your business.  

Outsourcing your help desk could be one of the best decisions any small business owner makes as they scale their operation into something bigger than they ever imagined possible before hiring an outsourced team at SSI. 

To Conclude 

If you want to save money, improve efficiency and increase productivity, outsourcing your help desk is a great option. It can also be an excellent way to expand your business without investing in expensive equipment or hiring new employees. Contact us today if you want more information about how SSI can help your organization grow and thrive.