The healthcare industry is one of the most regulated. Hence, it has a very stringent set of rules and regulations that must be followed. These rules are put in place to protect patient's privacy and ensure data security. In addition, the government imposes strict penalties for violating these rules. Yet, in 2021, the healthcare sector experienced a 45% increase in ransomware attacks. The need for better IT services is crucial. If you’re considering outsourcing, but still have a few questions, here's what you can expect from managed IT services for healthcare. 

Cybersecurity protection 

Protecting your data is one of the most important aspects of any healthcare organization. Healthcare providers are responsible for sensitive and personal information, including medical records and financial documents. To protect this information from internal and external threats, you need a comprehensive plan that covers the many different types of threats that healthcare organizations face.  

Technology investment planning 

Technology investment planning is gathering information about the current state of your IT infrastructure and future business needs. Understanding your existing IT infrastructure is essential before making any decisions about the future. 

Planning is a critical part of the IT service management process because it helps you understand what tasks need to be performed on an ongoing basis and how much time and resources will be necessary to complete those tasks. This allows you to budget more accurately for these services in advance, which can help reduce costs compared with reactive measures taken later in response to system failures or other problems that could have been avoided through proper planning. 

Cloud services 

If you're looking for a managed IT services provider, one of the best ways to get started with their cloud service offerings is by providing them with access to your data center and infrastructure. This will allow them to manage things like monitoring and maintenance for both your computing environment and devices and give them access to any applications you may use from within your network. 

HIPAA compliance support 

The HIPAA Privacy Rule is a set of federal regulations limiting how healthcare providers can share patient health information with others. The Security Rule deals with physical security, business associates, and encryption. 

In addition to being a regulatory requirement, HIPAA compliance is also a legal requirement. This means you could face fines or even jail time if you don't abide by HIPAA guidelines—even in cases where your employees weren't aware that what they were doing was illegal or unethical! You may wonder why so many businesses and individuals get into trouble over this issue because the rules governing privacy are so complex. In 2020, healthcare breaches cost $21 billion. 

However, you don't have to worry about learning how to become compliant on your own; we'll help walk you through everything there is about HIPAA compliance support services: who does them best; how much they cost; and how much time it takes for these experts to come up with solutions for all kinds of issues related specifically towards keeping sensitive data safe from unauthorized accesses. 

Remote monitoring and management 

Remote monitoring and management are vital parts of managed services. It allows you to monitor your IT infrastructure from anywhere, anytime. You can use it to monitor uptime, performance, and security. In addition to servers and desktops, you can monitor the status of other devices connected to your network or on the Internet. 

Benefits Of Remote Monitoring And Management: 

  • You can have access to your system at all times. 
  • You will receive alerts if there are any issue with one of your systems. 

Network monitoring and maintenance 

Network monitoring and maintenance are integral to IT services for healthcare businesses. Monitoring your network allows you to identify problems before they affect users, so you can take the appropriate action to remedy them. In addition, network monitoring helps you keep tabs on the overall performance of your devices, which will give you a clearer picture of how well they're functioning at all times. 

In addition to providing support for your existing hardware, IT services providers offer several other benefits that healthcare organizations should consider when selecting a partner. 

Hands on a laptop keyboard

Software patching and updates 

Patching is crucial because it fixes security vulnerabilities. A patch is software that fixes bugs in your software, often after it has already been released. As software gets more complex and servers become more powerful, there are more opportunities for hackers to find vulnerabilities in your software that allow them to take control of your system. 

Patch management involves installing patches and updates to ensure that your systems remain secure by fixing these vulnerabilities as soon as they arise, or at least before they're discovered by hackers and exploited. This might sound like a lot of work (and it can be).  

Still, when you consider how much time would be wasted if all the computers in each hospital had to be taken offline. At the same time, someone went around manually installing all the latest updates (if even possible), and patching started looking pretty good. 

Suppose you're using old versions of Windows or Office or Java on an outdated computer without being able to update them properly due to budget constraints. In that case, this could cause problems with other programs that depend on those things working correctly, too - so make sure everyone knows about potential compatibility issues before moving ahead with any projects involving older versions which might not work anymore once newer ones come along. 

Help desk support 

The Help Desk is the single point of contact for all IT issues, questions, and advice. They can help with: 

  • Troubleshooting problems with your system, including answering questions and giving advice on how to use the system more effectively 
  • Providing technical support for your IT infrastructure 
  • Handling security incidents or other compliance issues (e.g., HIPAA) that require escalation beyond typical service level agreements (SLAs) 
  • Providing help with IT budgeting and planning 

You will receive high-quality IT service from a healthcare-focused IT company. 

When you choose a healthcare-focused IT company, you can expect to receive the following benefits: 

  • Access to high-quality service. When your business relies on the efficiency of its IT systems, it's crucial to choose a company that will deliver quality service. A healthcare-focused IT company will provide secure and reliable technology solutions backed by industry experts who understand how to meet your specific needs. 
  • Helping improve patient outcomes. A healthcare-focused IT company will help improve patient outcomes by providing secure and efficient technology solutions for patients and clinicians. 

A single point of contact for all issues 

You can expect one point of contact for all your IT issues. Whether it's a new laptop or an upgrade in the network, you'll have a single person to call who will handle any of your needs. That way, you don't have to worry about getting bounced around from department to department if someone doesn't know what they're doing—or worse yet, being told that your issue isn't significant enough to be dealt with immediately. 

With an IT solution provider on your team, you can rest assured that everything related to technology is handled by professionals who understand how it works and how best to utilize it professionally within healthcare services. 

With this system in place, even if something goes wrong with the network or computer equipment at one location (which happens more often than not), there will always be someone available 24/7 who has access rights for all locations. As a result, repairs can be made quickly without concern over authorization problems or other complications arising during downtime periods caused by these types of events happening unexpectedly when staff members are not available during regular business hours due out-of-hours emergencies only happen rarely so there won't be any trouble getting through them smoothly either. 


The cybersecurity of your healthcare business is a serious issue and one that you need to be aware of. The health industry has become increasingly affected by cyberattacks, which have a negative impact on patients, businesses, and the economy as a whole. 

Cyberattacks are increasing in frequency and cost, with data breaches costing businesses an average of $3.62 million yearly. The number of cyberattacks on healthcare companies has also increased over the past few years: over half (57%) experienced at least one breach between 2013 and 2016; that figure is up from only 9% in 2009–2011. 

Improved operational efficiency 

The healthcare industry is looking for ways to improve operational efficiency and patient experience. Enhanced operational efficiency can be achieved by automating processes, allowing employees to focus on higher-value work. With better tools at their disposal, healthcare employees can focus on what matters most: Understanding their patients' needs or improving treatment protocols. 

This means that IT should not just be seen as a cost center; it needs to be an enabler of business functions while keeping costs under control. To achieve this goal, there are several things you should consider when selecting an IT partner. 

Strategic IT planning 

Strategic IT planning is a vital part of an IT service for healthcare, and it involves setting goals and objectives for your IT systems. It also involves identifying risks and threats to your systems so that you can plan how to mitigate them. Process maps, risk assessments, and gap analyses can be done in several ways. 

It's essential that strategic planning takes place at the start of any project so that you know what outcome you want from each system. Strategic planning should also consider future trends in technology and changes in business strategy or direction. 

Remote monitoring and management 

Remote monitoring and management is a way to monitor and manage your IT infrastructure remotely. Remote monitoring is often done via software that runs on your servers, while remote management lets you actively control the configuration of those systems. This allows you to monitor the health of your servers and applications, troubleshoot problems, or perform routine maintenance. 

Remote monitoring and management aim to keep tabs on all aspects of an organization's networked resources to ensure everything is running smoothly. It may also be used for auditing purposes, giving an organization an overview of how its network security policies are being followed at any given time. 

Healthcare businesses benefit by using an outsourced IT provider. 

  • Reduce costs: Outsourcing your IT services can reduce costs, allowing you to focus on other business areas. This frees time and money to focus on improving customer service or increasing productivity. 
  • Improve productivity: Healthcare providers have a lot of demands placed on them, so they need systems that help them work more efficiently. An outsourced provider can provide flexibility in scheduling and remote access capabilities that allow doctors access to patient information no matter where they are. 
  • Improve compliance: Your organization needs to be compliant with regulations at all times, which means having a secure system that is regularly updated and frequently tested by an independent third party. An outsourced IT provider will ensure this happens for you while freeing up your internal resources for other projects within the organization. 
  • Reduce risk: Healthcare organizations face many types of risks every day—patient safety being one of them—and these businesses need to protect themselves from legal action if something goes wrong during treatment or diagnosis because of technology failure or lack thereof; an outsourced partner will help mitigate financial losses explicitly related towards their negligence due to lackadaisical security measures taken place within their firm's walls (or lack thereof). 

Final thought 

With the healthcare industry changing so rapidly, it's not surprising that there is an increasing need for IT services for healthcare. The good news is that plenty of options are available to help you stay on top of all the latest trends and innovations in this field. Whether you need assistance with managing mobile devices or managing your network infrastructure, you must find a trusted partner who can provide this support without costing your organization too much money. 

Healthcare IT is a rapidly changing field, and it’s important to have a trusted partner that can help you navigate these changes and keep your organization up-to-date. At SSI, we offer full-service solutions that can help you improve the way you deliver care and manage patient data.